Privacy Policy

This policy explains how Epic Home Haven (“we”, “us”) handles personal information when you visit our website, contact us, subscribe to our newsletter or work with us on a renovation project. We keep the policy in plain language on purpose.

Information we collect

We only collect what we need to answer you and deliver our services:

• Details you give us — your name, email address, phone number, project details and any photographs or documents you share.
• Enquiry and consultation notes — records of what we discussed so we can follow up usefully.
• Newsletter information — your email address, subscription preferences and the date you subscribed or unsubscribed.
• Technical information — standard server logs such as browser type, device type and pages visited, used in aggregate to keep the site working.

How we use information

Your information is used to respond to enquiries, prepare and deliver renovation services, manage warranties and aftercare, send the newsletter you asked for, and improve our website and service quality. We do not sell personal information, and we do not use enquiry details for unrelated marketing.

Newsletter and consent

You are added to our newsletter only when you subscribe through a form on this website or ask us to. Every email includes an unsubscribe link, and you can also use our unsubscribe page. We honour unsubscribe requests promptly. If you subscribed on paper or in person, we record the consent you gave.

Cookies and analytics

The website uses a small number of functional cookies and may use privacy-respecting analytics to understand which pages are useful. Cookies do not identify you personally. You can block or delete cookies in your browser settings; the site will still work, though some preferences may not be remembered.

Sharing and disclosure

We share information only with people who need it to deliver the work: our internal team, trusted trade partners engaged on your project, and service providers such as email delivery and hosting platforms acting on our instructions. We may also disclose information where the law requires it, or to protect our legal rights.

Retention and security

Enquiry records are kept while they are useful and then archived or deleted on a reasonable schedule. Project and warranty records are kept for as long as needed to support the warranty period and legal obligations. We use access controls, secure platforms and limited permissions to protect the information we hold. No system is perfectly immune, but we take the responsibility seriously.

Your rights and choices

You may ask us what personal information we hold about you, request a correction, request deletion where we are not required to keep it, or withdraw marketing consent at any time. To make a request, email contact@epichomehaven.com with enough detail for us to locate your records.

Children’s privacy

Our website and services are directed at adults. We do not knowingly collect personal information from children.

Changes to this policy

If our practices change, we will update this page and revise the date shown at the top. Significant changes affecting newsletter subscribers will be communicated by email.

Contacting us

Questions about privacy, or about how your information is handled, can be sent to contact@epichomehaven.com or raised by phone on +1 562-423-5755.